Hi Erik, I have installed the otrs gateway at otrs@tiger.common-lisp.net - As otrs runs under a specific user ID and I did not feel like inventing a suid wrapper, I have implemented the gateway by an explicit exim configuration directive (see /etc/exim4/configure if you are interested). I sent a few test mails to that address, but otrs did not reply to them, and I don't have an account in otrs yet. Can you add that for me, please? Thanks! Hans On Sat, May 7, 2011 at 2:33 PM, Erik Huelsmann <ehuels@gmail.com> wrote:

Hi Hans,

This link discusses it: http://doc.otrs.org/3.0/en/html/x2048.html

Basically, you need to pipe the mail into 'bin/PostMaster.pl' (which is in /usr/share/otrs :-l )

The docs are for OTRS 3.0 while we still run 2.4, but there are few changes in this area.

Bye,

Erik.