Hi, I have just installed a fresh copy of RT for request tracking on the new box. I prefer rt to otrs because it allows me to handle requests mostly by email, which is something that otrs does not seem to do. Currently, Erik and myself are on the list of recipients for new tickets. We'd be happy to see more folks join in. If you are interested in getting an rt account and rights to handle incoming emails, please let me know and I'll set things up for you. -Hans